Returns & Exchanges

Returns & Exchanges

We want you to feel completely comfortable with your ONDAON purchase.

If you are not satisfied with your purchase, please contact us within 30 days of delivery to request a return.

Return Eligibility

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be unwashed and free from stains, odors, or damage

• Include the original packaging and tags, if applicable

• Be returned within 30 days of delivery

For hygiene and safety reasons, used, washed, or damaged bedding products are not eligible for return.

How to Request a Return

Please contact our customer service team with:

• Your order number

• The item(s) you would like to return

• The reason for the return

• Photos, if the item is damaged or defective

We will review your request and provide return instructions if your return is approved.

Return Shipping

Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If you received a defective, damaged, or incorrect item, please contact us before returning it. We will work with you to resolve the issue.

Refunds

Once your returned item has been received and inspected, we will process your refund.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear on your account, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different color or size, please contact us.

Depending on availability, we may recommend returning the original item and placing a new order.